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Terms & Conditions

Last updated: September 2026  ·  Governed by the laws of the Republic of Kenya

1. Introduction and Acceptance

By accessing or using www.maunos.shop ("the Platform"), placing an order, creating an account, or listing products as a vendor, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, you must not use the Platform.

These Terms constitute a legally binding agreement between you and Maunos Decor, a business registered in Kenya, and are governed by the laws of the Republic of Kenya.

2. Definitions

• "Platform" means the website www.maunos.shop and all associated services.
• "User" means any person who accesses or uses the Platform, including customers, vendors, and visitors.
• "Customer" means a User who purchases or intends to purchase products.
• "Vendor" means a User who lists products for sale through the Platform.
• "UGC" means User Generated Content, including reviews, photos, messages, and any other content submitted by Users.
• "Products" means handcrafted goods listed for sale on the Platform.
• "Order" means a confirmed purchase transaction.

3. Eligibility

You must be at least 18 years of age to use this Platform, create an account, or complete a purchase. By using the Platform, you represent and warrant that you meet this requirement. Users who are minors may only use the Platform with the involvement and consent of a parent or legal guardian.

4. User Accounts

4.1 Registration

To access certain features, you must register an account. You agree to provide accurate, current, and complete information and to keep your account information updated.

4.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at info@maunos.shop if you suspect any unauthorised use of your account. We are not liable for any loss arising from unauthorised access resulting from your failure to keep credentials secure.

4.3 Account Termination

We reserve the right to suspend or terminate your account at our discretion if you breach these Terms, engage in fraudulent activity, or conduct that we deem harmful to the Platform, other Users, or Maunos Decor.

5. User Generated Content (UGC)

5.1 Scope

UGC includes but is not limited to: product reviews, ratings, photos uploaded with reviews, messages sent through the Platform, and any other content submitted by Users.

5.2 Licence Grant

By submitting UGC to the Platform, you grant Maunos Decor a non-exclusive, royalty-free, worldwide, perpetual, irrevocable licence to use, reproduce, modify, adapt, publish, translate, display, and distribute that content for any purpose related to operating and promoting the Platform, including on social media and in marketing materials.

5.3 Moral Rights

To the extent permitted by Kenyan law, you waive any moral rights you may have in your UGC.

5.4 Representations and Warranties

By submitting UGC, you represent and warrant that:

• You own or have the necessary rights to the content;
• The content does not infringe any third-party intellectual property, privacy, or other rights;
• The content is truthful, accurate, and not misleading;
• The content does not contain defamatory, obscene, offensive, or unlawful material.

5.5 Verified Reviews

Product reviews may only be submitted by customers who have made a verified purchase of the relevant product through a registered account. We reserve the right to remove reviews that we reasonably believe are fraudulent, defamatory, or in breach of these Terms, without notice.

5.6 Content Moderation

We are not obligated to monitor, screen, or moderate UGC but reserve the right to remove any content at our discretion without notice or liability.

5.7 No Endorsement

UGC does not represent the views of Maunos Decor. We do not endorse or take responsibility for any UGC submitted by Users.

6. Vendor Terms

6.1 Eligibility

Vendors must apply for approval and meet our standards for product quality and authenticity. Approval is at our sole discretion and may be revoked at any time.

6.2 Product Listings

Vendors are solely responsible for the accuracy of their product listings, including descriptions, pricing, images, and stock availability. Misleading listings are grounds for immediate removal and account termination.

6.3 Authenticity

All products listed must be genuinely handcrafted. Mass-produced items presented as handcrafted are strictly prohibited and may result in legal action.

6.4 Vendor UGC

Vendors grant Maunos Decor a licence to use product images, descriptions, and other listing content for marketing, advertising, and syndication purposes, including submission to Google Merchant Centre and Meta catalogues.

6.5 Commission and Payments

Vendor commission rates and payment terms are agreed separately in writing. Maunos Decor reserves the right to withhold payment where there is a dispute, fraud investigation, or unresolved customer complaint.

7. Purchases, Payments, and Orders

7.1 Order Confirmation

An order is confirmed once you receive a written confirmation via email or WhatsApp. We reserve the right to cancel or refuse any order at our discretion, including where pricing errors occur.

7.2 Pricing

All prices are displayed in Kenyan Shillings (KES) unless otherwise stated. International customers may view indicative prices in other currencies, but all transactions are settled in KES. We reserve the right to change prices at any time without prior notice.

7.3 Payment Methods

We accept M-Pesa, bank transfer, cash on delivery (Nairobi only), and card payments. Payment must be completed before dispatch unless otherwise agreed.

7.4 M-Pesa Transactions

By initiating an M-Pesa STK push, you authorise the requested amount to be deducted from your M-Pesa account. Technical failures or timeouts during payment do not create an obligation to fulfil your order until payment is confirmed. Disputed M-Pesa transactions must be raised within 7 days of the transaction date.

7.5 Fraud Prevention

We reserve the right to cancel orders and refund payments where we reasonably suspect fraud. Repeated attempts to initiate payment without completion may result in account suspension.

8. Shipping and Delivery

Shipping terms, costs, and estimated timelines are set out on our Shipping page. Delivery timelines are estimates only and are not guaranteed. We are not liable for delays caused by third-party couriers, customs, or circumstances beyond our control. Risk of loss passes to you upon handover to the courier.

9. Returns and Refunds

Our returns and refund policy is set out on our Returns page. Returns must be initiated within 14 days of delivery. Products must be unused and in original condition. Refunds are processed within 7–14 business days of receiving the returned item.

10. Intellectual Property

All content on the Platform not submitted by Users — including the Maunos Decor name, logo, website design, product photography, copy, and the Decovision feature — is the intellectual property of Maunos Decor. You may not reproduce, copy, distribute, or use any such content without our prior written consent.

11. Data Privacy

11.1 Applicable Law

We process personal data in accordance with the Kenya Data Protection Act, 2019 ("DPA") and its accompanying regulations. By using the Platform, you consent to the collection and processing of your personal data as described in this section.

11.2 Data We Collect

• Identity data: name, email address, phone number;
• Transaction data: order history, payment records, M-Pesa transaction codes;
• Technical data: IP address, browser type, device information;
• UGC: reviews, photos, messages you submit;
• Usage data: pages visited, products viewed, time on site.

11.3 Legal Basis for Processing

• Contract performance: to process orders, communicate about deliveries, and manage your account;
• Legitimate interests: to detect fraud, improve our services, and send relevant marketing;
• Consent: for marketing emails and cookies where required.

11.4 How We Use Your Data

Your data is used to: fulfil orders; process payments; send order confirmations and updates; respond to enquiries; send marketing communications (where consented); detect and prevent fraud; comply with legal obligations; and improve the Platform.

11.5 Data Sharing

We do not sell your personal data. We share data only with service providers necessary to operate the Platform, including: M-Pesa/Safaricom, courier services, Google (Analytics, Merchant Centre), Meta (Facebook Pixel), Cloudinary, Resend, Vercel, Railway, and Neon. All processors are required to handle your data securely and only for specified purposes.

11.6 Data Retention

We retain personal data for as long as your account is active and for 7 years thereafter for tax and legal compliance. UGC may be retained indefinitely unless you request deletion.

11.7 Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to: access your personal data; correct inaccurate data; request deletion (subject to legal retention obligations); object to direct marketing; withdraw consent; and lodge a complaint with the Office of the Data Protection Commissioner of Kenya. To exercise these rights, email info@maunos.shop. We will respond within 21 days.

11.8 Cookies

We use cookies to operate the Platform, analyse usage, and serve targeted advertising. You may control cookie preferences through your browser settings, however disabling certain cookies may affect Platform functionality.

11.9 Cross-Border Data Transfers

Some service providers process data outside Kenya. Where this occurs, we ensure appropriate safeguards are in place consistent with the Kenya Data Protection Act.

11.10 Children's Data

We do not knowingly collect personal data from persons under 18. If we become aware that we have done so, we will delete it promptly.

12. Limitation of Liability

To the maximum extent permitted by Kenyan law, Maunos Decor shall not be liable for: indirect, incidental, or consequential losses; loss of profit, revenue, or data; losses arising from third-party services including payment processors, couriers, or hosting providers; or losses caused by events outside our reasonable control.

Our total liability to you for any claim shall not exceed the value of the order giving rise to the claim. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

13. Dispute Resolution and Arbitration

13.1 Good Faith Resolution

In the event of any dispute, both parties agree to first attempt resolution in good faith through direct negotiation. Either party may initiate this by sending written notice detailing the nature of the dispute. The parties shall have 30 days from the date of notice to reach a resolution.

13.2 Arbitration

If the dispute is not resolved through negotiation within 30 days, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration Act, Cap 49 of the Laws of Kenya. The arbitration shall be conducted in Nairobi, Kenya, in English, before a sole arbitrator agreed upon by both parties or appointed by the Chartered Institute of Arbitrators (Kenya Branch), in accordance with the rules of the Nairobi Centre for International Arbitration (NCIA). The arbitral award shall be final and binding.

13.3 Small Claims

Either party may bring a claim in a Kenyan small claims court or tribunal for disputes not exceeding KES 200,000, without first proceeding through arbitration.

13.4 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya.

14. Prohibited Conduct

Users must not:

• Use the Platform for any unlawful purpose;
• Submit false, fraudulent, or misleading content or orders;
• Attempt to gain unauthorised access to the Platform or its systems;
• Use automated tools, bots, or scrapers without our written permission;
• Interfere with the operation of the Platform;
• Infringe the intellectual property rights of Maunos Decor or third parties;
• Harass, abuse, or harm other Users.

15. Amendments

We reserve the right to amend these Terms at any time. Changes will be posted on the Platform with an updated effective date. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms. Where changes are material, we will notify registered users by email.

16. Severability

If any provision of these Terms is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the entire agreement between you and Maunos Decor regarding your use of the Platform and supersede all prior agreements.

18. Contact